Warranty Terms & Conditions

1. Daiwa International Corporation Limited ( hereinafter called "the company" ) has an option to repair the products, which become out of order under normal use, free of charge within the products’ initial warranty period (12 months). The replaced defective parts shall belong to the company's property.
2. Customer has to present the guarantee certificate (back cover in Installation Manual) and original purchase invoice to our staff during each service. In the event of failure to present either of aforesaid mentioned, the company has the right to decline any warranty claim.
3. This warranty does NOT cover :
• Product is being repaired, tempered with, altered or modified in any way by unauthorized personnel other than by the company.
• Remote control, glass shades, fan blades, light bulb / tube, such components cost has to be bear under user own cost.
• The damage is directly or indirectly caused by attack of household pests, wrong input voltage, flood, fire, theft, lighting, any convulsion of nature or failure to follow operational instructions.
• Dirt, dust, greasy removal and external cleaning work for all products.
• Non-domestic use.
• Serial number on the product has been removed, tempered with, altered, or effaced.
4. Guarantee certificate and/or on-line registration must be submitted within 14 days of original date of purchase. If there is any change of address or telephone no., customer should inform to the company at once.
5. The service in outlying islands, Macau and restricted areas and requires longer time to arrange and extra fee will be charged if / where necessary.
6. If the location or surrounding is impeded and caused the company cannot conduct inspection or repair service under the safety condition, customer should provide a safe and appropriated facility, such as ladder, working platform or scaffolding; or dismantle and restore the product to the place by customer. Any cost and related application is responsible by customer.
7.This warranty registration is valid in HONG KONG and MACAU region only. Any other guarantee certificate (back cover in Installation Manual) than the one issued by the company that it will not be recognized by the company.
8. In case of any dispute, the company reserves all rights for final interpretation, judgment and decision.

Remark : Ceiling fan motor's warranty for 24 months. If the fan motor is damaged or requested service during the 13th to 24th month and replacement is necessary, only free on the fan motor but the costs of inspection, labor, other parts and transportation will be charged and be paid by customer.

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